Your IT team,
strengthened — not replaced.
Benchmark Network Solutions partners with municipal and county governments across the Research Triangle to extend IT capacity, close security gaps, and meet compliance requirements — without displacing your existing staff.
Local government IT is under more pressure than ever
Municipal and county teams are stretched thin — managing legacy systems, meeting state compliance mandates, and defending against an escalating ransomware threat, all with limited headcount and budget.
Understaffed IT departments
A single IT director or small team can't provide 24/7 coverage, deep security expertise, and day-to-day helpdesk support simultaneously.
Rising ransomware targeting public sector
Municipalities are high-value targets. Ransomware attacks on local governments increased 40% in recent years — and recovery costs average millions.
State & federal compliance burden
NC public records law, IRS Publication 1075, HIPAA adjacencies, and CISA directives create a compliance matrix that's hard to track without dedicated expertise.
Budget-constrained modernization
Aging infrastructure needs upgrading, but capital budgets are tight. The result: deferred maintenance that compounds risk over time.
Co-managed IT: your staff stays. We fill the gaps.
Co-managed IT is a partnership — not a takeover. We work alongside your existing team to add capacity, tools, and expertise where you need it most.
Responsibility Matrix
& response
escalation
& frameworks
Your team keeps their authority
We augment — never override. Your IT director sets policy; we execute and support. Staff keep their roles and institutional knowledge.
Enterprise-grade tools, government pricing
Access to EDR, SIEM, 24/7 SOC, and compliance automation — tools sized for enterprise, structured for municipal budgets.
Flexible scope — expand as needed
Start with security monitoring and after-hours helpdesk. Add vCIO advisory or full project delivery as your needs evolve.
Local presence, fast response
Based in Durham with 30 years of Triangle relationships. We know your vendors, your council, and your environment — not just your tickets.
What's covered under co-managed IT
24/7 Security Operations
Round-the-clock threat monitoring, endpoint detection & response, and rapid incident containment — without building your own SOC.
CybersecurityHelpdesk & End-User Support
Tier 2/3 escalation support and after-hours coverage to extend your team's reach without overtime or additional headcount.
SupportCompliance Documentation
Frameworks, evidence collection, and audit preparation for NC public records law, CISA requirements, and grant-driven mandates.
ComplianceNetwork & Infrastructure Management
Proactive monitoring, patch management, and lifecycle planning for servers, switches, and endpoints across all municipal facilities.
InfrastructureBackup & Disaster Recovery
Immutable cloud backups and tested recovery playbooks that meet RPO/RTO targets — so a ransomware event doesn't become a public crisis.
Business ContinuityvCIO Strategic Advisory
Quarterly IT roadmap reviews, budget planning support, and technology guidance aligned to your capital improvement plan and council priorities.
StrategyWhat co-managed IT looks like in practice
"Our IT director was drowning in helpdesk tickets and couldn't focus on the firewall migration we'd been deferring for two years. Within 90 days of partnering with Benchmark, we had after-hours escalation covered and finally completed the project."
"The compliance documentation alone was worth it. We were heading into a state audit with spotty records. Benchmark helped us build the evidence library in eight weeks. The auditors were satisfied — which doesn't happen often."
"I was worried co-managed IT would feel like bringing in people who wanted to take over. It's been the opposite — they work the way we work, respect our policies, and actually make our internal team better at their jobs."
Start with a no-cost IT gap assessment
In a 60-minute session, we'll map your current IT coverage, identify your highest-risk gaps, and outline what a co-managed partnership could look like — with no obligation.
- Review of current IT staffing & coverage gaps
- Cybersecurity posture snapshot
- Compliance exposure analysis
- Co-managed IT scope recommendation
- Budget-range estimate appropriate for your entity
Ready to get started?
Schedule your free 60-minute IT gap assessment with our team. We'll walk through your current coverage, identify risks, and outline what co-managed IT looks like for your organization — no obligation.
Request Free Assessment →We'll reach out within one business day. No sales pressure — just a focused conversation about your IT needs.