What is a managed IT service provider (MSP)?

A managed IT service provider (MSP) is a third-party company that remotely manages a business's IT infrastructure and systems on an ongoing basis under a service level agreement (SLA). Unlike traditional break/fix IT support, MSPs proactively monitor, maintain, and secure your technology to prevent problems before they cause downtime.

How much do managed IT services cost for a small business?

Managed IT services are typically priced on a per-user or per-device monthly basis. For small businesses in the Raleigh-Durham area, costs generally range from $75 to $150 per user per month depending on the services included. Benchmark Network Solutions offers transparent, flat-rate pricing with no hidden fees — contact us for a free assessment and custom quote.

How quickly does Benchmark Network Solutions respond to IT issues?

Benchmark Network Solutions typically responds to all support tickets within 15 minutes. Our team provides 24/7 monitoring and proactive maintenance so many issues are resolved before you even notice them.

What industries does Benchmark Network Solutions serve?

Benchmark Network Solutions primarily serves small and mid-sized businesses in healthcare, local government, engineering firms, and building services companies. We also support a broad range of industries across the Raleigh-Durham-Chapel Hill Triangle in North Carolina.

What is the difference between managed IT services and co-managed IT services?

Managed IT services means Benchmark takes over all aspects of your IT operations — ideal if you have no in-house IT team. Co-managed IT services is a partnership where Benchmark works alongside your existing IT staff to fill gaps in coverage, expertise, or bandwidth — ideal if you have an internal IT team that needs additional support.

Does Benchmark Network Solutions offer cybersecurity services?

Yes. Benchmark provides multi-layer cybersecurity services including firewall management, endpoint protection, intrusion detection, security awareness training for employees, and vulnerability assessments. Cybersecurity is included in our core managed IT plans.

Where is Benchmark Network Solutions located and what areas do they serve?

Benchmark Network Solutions is headquartered in Durham, North Carolina. We serve businesses throughout the Research Triangle, including Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Garner, and the greater Research Triangle Park (RTP) area.

Assessments That Help Your Business Thrive

Not sure where to start? Choose a free online assessment or request a guided review from our North Carolina-based team. You will get clear priorities, not jargon.

Assessments We Offer

Choose the right assessment based on your current IT, security, and growth priorities.

IT Health Assessment

Who it is for: Organizations that need stable, predictable IT.

What we review: Endpoints, servers, Microsoft 365, networking, patching, backups, identity/MFA, admin access, and monitoring.

Outcome: A prioritized Fix First list plus a 30/60/90-day action plan.

Cybersecurity Risk Assessment

Who it is for: Businesses needing a baseline risk picture and remediation plan.

What we review: Controls, identity, endpoint protection, email security, logging visibility, vulnerability exposure, and incident readiness.

Outcome: Risk summary with a remediation roadmap.

Network & Wi-Fi Performance/Security Assessment

Who it is for: Teams dealing with slow Wi-Fi, unstable networks, or security concerns.

What we review: Switching/routing, segmentation (VLANs), firewall rules, guest Wi-Fi, wireless coverage, and ISP resiliency.

Outcome: Prioritized performance and security upgrades.

AI Readiness & AI Risk Assessments

Who it is for: Organizations adopting AI tools and needing practical guardrails.

What we review: Data exposure risk, acceptable use, sensitive data handling, internal controls, and vendor considerations.

Outcome: A practical AI adoption plan with security guardrails.

Prefer a Done-For-You Review?

Let a BNS Engineer Assess Your IT Environment

Not sure where to start, or already completed a self-assessment and want a deeper expert review? Our guided IT assessment covers your full environment — endpoints, network, security, backups, and more — and delivers written findings with a prioritized action plan.

✓ 60-minute structured review with a BNS engineer
✓ Written findings with Fix Now / Fix Next priorities
✓ No cost, no sales pressure — just honest advice
✓ Response within one business day

Free & No Obligation

Request a Professional Assessment

We’ll reach out within one business day to schedule your review.

What Comes With Every Assessment

Deliverables You Can Use Immediately

✓ Plain-Language Findings

Clear explanation of what is wrong and why it matters.

✓ Prioritized Recommendations

Fix Now, Fix Next, and Plan Later guidance.

✓ Quick Wins

Immediate improvements that reduce risk and friction.

✓ Business-Aligned Roadmap

A roadmap mapped to your goals and risk tolerance.

Assessment FAQ

How long does an assessment take?

Free online assessments take a few minutes. Guided assessments typically take 1 to 3 weeks depending on scope.

Do I get results in writing?

Yes. Guided assessments include a written summary and a prioritized roadmap.

Are free assessments really free?

Yes. They are designed to provide a fast snapshot and clear next steps.

Will you try to sell me something immediately?

You will get recommendations and options. You decide what to do next.

Not Sure Where Your IT Gaps Are?

Start with a free self-assessment — IT Health, Cybersecurity, Network, or AI Readiness — and get an honest picture before we talk.

Take a Free Assessment Request a Guided Review →